Frequently Asked Questions

Our meats come from the European Union and third countries, always selected for quality, not origin. The exact origin is always stated on the product label you will receive at home.

We work with meat from various animal species, from several countries, chilled and frozen. Most of our beef comes from outside the country, while our chilled pork and poultry are of national origin.

If you have any questions about the origin of the meat, please ask our butchers before ordering.

All orders are transported in a controlled cold chain, through our internal distribution with vehicles equipped with bi-temperature and continuous cold registration, in order to guarantee temperature maintenance during product transport between the Company and the customer. We also offer DPD Fresh, which guarantees maximum quality and food safety.

Depending on the customer's order, the meat is delivered exactly as it comes from the supplier, without any manipulation or alteration from whole to sliced. We have refrigeration and freezing chambers for storing the meat and a butchery room where the meat is handled by the cutters, moving on to vacuum packing. All this equipment allows for the maintenance of its physicochemical and organoleptic properties.

Deliveries are made between 9 am and 5 pm and, if possible, dispatched between 24 to 48 hours after payment confirmation. You will receive a notification by email or SMS on the day of delivery.

We deliver throughout mainland Portugal. Some areas have different minimum order values.

• Lisbon, Oeiras, Cascais, Odivelas, Loures, Alcochete, Almada, Barreiro, Moita, Montijo, Palmela, Seixal, and Setúbal (deliveries from Tuesday to Saturday) → minimum order of €50
  
• Rest of mainland Portugal → minimum order of €90

All products are sold by the kilo, and can be ordered in multiples of 1. Some products, however, are sold individually.

To ensure the Food Hygiene and Safety of its products, the Company has a Food Safety System based on HACCP principles, implemented and validated in accordance with Regulation 852/2004 of April 29, where cleaning and disinfection criteria are rigorously followed using specific products for this purpose.

We accept:

• Multibanco reference
• Credit Card
• Apple Pay and Google Pay
• Klarna
• Shop Pay

We do not accept cash payments.

Availability is subject to existing stock. In the event of a product being unavailable, we will contact you within a maximum of 48 hours.

For food safety and cold chain preservation reasons, returns of perishable products are not accepted after delivery, except in cases of error, damage, or quality issues identified at the time of receipt.

After our team analyses the situation, a product replacement, voucher, or refund may be issued, depending on the specific case.

If you identify any problems with your order, please contact us as soon as possible via email or phone, stating your order number and, whenever possible, providing photos of the product.

You can indicate a preferred delivery date in the order notes. The request will be subject to confirmation by our team.

Yes. You can request pickup at our premises by prior appointment. The premises operate exclusively as a pickup point and are not open to the public.

Yes. You can specify special requests, such as thickness or type of cut, in the order notes during checkout. We will do our best to accommodate your request.

Yes, but charcoal and frozen product delivery is only available for the Lisbon and Setúbal areas identified in the delivery terms and conditions.